RMC Assist

Stop and secure the crane for any unsafe condition. Do not bypass a safety device, interlock, brake, limit, or protective control. For uncontrolled movement, structural damage, electrical hazards, brake failure, or immediate danger, stop work and follow the site emergency plan.

1 Crane2 Condition3 Problem4 Contact

Create a support case

The information below is designed to give the technician enough detail to respond without wasting the first call.

Exact crane

Crane model * Fleet / Serial *

Current crane condition

OperatingCrane can continue normal work LimitedOne or more functions are unavailable StoppedCrane cannot continue work Unsafe / emergencyImmediate safety concern exists

Is a load currently suspended? * Is the crane energized? *

There is an immediate hazard or danger to people, property, or the crane.

Problem details

Fault or warning code System or function *

What happened immediately before the problem? * What is happening now? * What has already been checked or attempted? Photos or videoRecommended: display/fault screen, overall crane position, affected component, and electrical panel only when safe to photograph.

Jobsite contact

Name * Mobile number * Company Email Jobsite / city * Preferred response * Best language

Dispatch preview

Review the information below. Submitting creates a numbered case, securely uploads the selected files, and starts the technician escalation queue.